1. Nature of Digital Products

Our products include downloadable digital files such as:

• Financial modeling templates
• Budgeting templates
• Financial dashboards
• Excel or spreadsheet tools
• Business planning templates
• Other financial resources

Since these products are delivered instantly and cannot be returned, refunds are limited.

2. No Refunds After Download

Once a digital product has been downloaded, accessed, or delivered via email or download link, the purchase is considered final, and no refunds will be issued. This policy exists because digital products cannot be returned once delivered.

3. Duplicate Purchases

If you accidentally purchase the same template more than once, you may contact us within 48 hours of the purchase. In such cases, we may offer:

• A refund for the duplicate order
• Store credit for another product

This will be reviewed on a case-by-case basis.

4. Technical Issues

If you experience technical issues such as corrupted files, download problems, or file compatibility issues, please contact us and we will:

• Provide a new download link
• Help resolve the issue

Our goal is to ensure that you receive a working version of the product you purchased.

5. Product Descriptions

We aim to provide accurate descriptions, previews, and explanations of all templates before purchase. It is the customer's responsibility to review product features, file format, and software requirements (e.g., Microsoft Excel, Google Sheets compatibility) before completing the purchase. Refunds will not be issued due to misunderstanding of product features.

6. Unauthorized Distribution

All templates and digital products sold by Merraki Solutions are for personal or internal business use only. You may not:

• Resell the templates
• Share them publicly
• Redistribute them to third parties
• Upload them to marketplaces or file-sharing platforms

Unauthorized distribution may result in legal action.

7. Changes to This Policy

Merraki Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated revision date.